Our 5-year health guarantee

At a glance

• 5 years — Covers congenital and genetic conditions, diagnosed by a licensed veterinarian, that significantly affect your kitten’s quality of life.
• Replacement or help with vet bills — You can have a replacement kitten or help with medical costs, up to our current kitten price at the time you report the problem.
• Healthy when they go home — Your kitten comes from a cattery free of known infectious disease, with the recommended vaccines and deworming done. If a vet finds a contagious illness within 72 hours of pickup (24 hours if you have other pets), we pay for the medication.
• Your first 30 days — Please activate the free 30-day health insurance policy (currently through Trupanion). For those 30 days we cover the part of a vet bill the policy does not.
• If something is diagnosed — Let us know within 7 days, with the vet’s written diagnosis and test results from a licensed U.S. veterinarian. We may ask for a second opinion from a vet of our choice.
• What voids it — Declawing; a feline leukemia or FIP vaccine against our advice; staying intact past 1 year or having a litter; going to a new owner we have not approved; a dry-food-only diet, less than two small cans of wet food a day, or no clean water; or not taking a sick or hurt cat to the vet.
• If you make a claim — We may ask for records showing the guarantee’s terms were followed, including vet records and receipts for the food you have been feeding.

The full guarantee, word for word

This is the health guarantee section of our Health/Sales Contract. The contract you sign is what governs.

Our kittens come with a five (5)-year health guarantee against congenital and genetic conditions. If your kitten is diagnosed by a licensed veterinarian with a condition that is determined to be hereditary or congenital and significantly impacts quality of life, you are eligible for either a replacement kitten or assistance with medical expenses—up to the current selling price of our kittens at the time the issue is reported.

The seller guarantees that this kitten comes from a cattery free of known infectious disease, and that all recommended vaccinations and deworming have been completed. If your kitten is examined by a licensed veterinarian within 72 hours of pickup (reduced to 24 hours if other pets are present) and diagnosed with a communicable illness, the seller will cover the cost of any required medications.

We expect all families to activate their complimentary 30-day health insurance policy (currently provided through Trupanion). For the first 30 days after the kitten goes home, the seller will only reimburse the portion of medical expenses not covered by the insurance policy.

If a licensed veterinarian diagnoses the kitten with a congenital or genetic condition that is life-threatening or significantly impacts quality of life, the buyer must notify the seller within seven (7) days of the diagnosis. Veterinary records, including test results and all relevant documentation (such as registration papers), must be provided.

All diagnoses must be made by a licensed veterinarian within the United States and must be presented in writing, including relevant test results.

The seller reserves the right to obtain a second opinion from a veterinarian of their choice before any refund, replacement, or compensation is provided. Refusal to allow a second opinion will be considered a forfeiture of any right to refund, replacement, or compensation under this agreement.

Medical bill reimbursement will not exceed the lesser of (a) the seller's current kitten price at the time of report, or (b) the actual cost of treatment. Reimbursement is only offered for treatments directly related to the qualifying condition.

The buyer agrees to seek immediate veterinary care if the kitten shows signs of illness, injury, or distress. Failure to seek appropriate care voids this health guarantee.

The buyer agrees to cooperate fully with the seller and any veterinarians involved in the diagnosis and resolution process. This includes providing records on request (such as veterinary records, and receipts or other proof of the food purchased) to confirm that the terms of this health guarantee were followed. A claim may be denied if these records cannot be provided.

In the case of death, an autopsy may be required to determine whether the cause was congenital or genetic in nature. This requirement will be determined on a case-by-case basis. The seller agrees to cover the autopsy cost only if the results confirm a covered condition.

The seller's liability shall never exceed the replacement cost of the kitten. Upon the return or passing of the original kitten, a replacement kitten of equal value will be provided as soon as reasonably possible. If no suitable kitten is available at the time, the seller has up to one year to fulfill the replacement. A cash refund may be issued at the seller's discretion.

The replacement kitten may differ in color or sex, depending on availability. You may choose to wait for a kitten of a specific color or gender, but please understand this may increase the wait time for your replacement.

Health Guarantee is VOIDED if Kitten/Cat:

• is declawed
• receives a feline leukemia or FIP vaccine against our recommendation
• remains intact beyond 1 year of age
• produces its first litter, regardless of age
• is transferred to a new owner not selected/approved by us
• is fed a dry-food-only diet, not provided at least the equivalent of two small cans of wet food daily, or denied consistent access to clean water
• shows signs of distress, illness, or injury and is NOT seen by a vet or emergency clinic